+27 (0)73-590-1754 Sales@SDS2Systems.com

Policies

policy

Warranty / Guarantee

A 12 month Guarantee is supplied with all units sold. Our Portable Solar Geysers, although easy to self install should be installed by a qualified plumber of no less than five, (5) years standing, and in possession of the relevant ESKOM/Municipal Certification. Our Guarantee covers faulty workmanship and materials only. Thereafter a three (3) year warranty period covers against any faulty craftsmanship only, and Not against any fair wear and tear as is to be expected, or any Acts of God.

SDS² Energy Systems stands behind its products and is committed to total customer satisfaction. cannot and will not be held liable for any and all injuries arising from the faulty installation, as well as the misuse of any of our products and/or systems, of whatsoever nature and howsoever arising.

Refund Policy

SDS² Energy Systems stands behind its products and is committed to total customer satisfaction.

As Such:

Only refunds submitted to, and received by us in writing within seven (7) calendar days of the initial purchase, by the person who originally purchased the goods, will be entertained.

Only systems that are in their original state, as at the time of purchase, including packaging and verification, of purchase will be eligible for refund, and only once a comprehensive test has been completed and passed by our staff at our workshop “Return Center”.

SDS² Energy Systems reserves the right to charge a 20% handling fee in the event of any and all returned goods for refund.

All refunds must be accompanied by the original Invoice reflecting purchase date, serial number, the client’s name as well as a certified copy of their Passport or Identity Document.

All Refunds will be at the discretion of the QA and QC personnel of SDS² Energy Systems.